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Why Telemedia is introducing this new service ? |
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Posted on 1 May 2014 by Call Center Manager
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Telemedia was launched in the year 2000 with the aim to introduce audio-text and IVR
(Interactive Voice Response) services to the Egyptian market concentrating on
information and entertainment based services.
Telemedia became the only company that secured an audio-text contract directly
with Telecom Egypt, powered by a flexible and durable landline platform with SS7
connectivity and outbound calling capabilities and over 40 E1 connections.
Good customer service is the key to
success in any business. Customer service has become a fundamental element in
any organization’s success. It is for this very same reason that call centers
have flourished in the past few years. As companies are scrambling for the top
position in any industry, ensuring utmost customer satisfaction through
unparalleled customer service has brought about a tremendous need for
outsourcing Customer operations services.
Telemedia’s got the required infrastructure and a long experience in providing IVR related services. The IT team has been involved in developing dozens of applications and software and is capable of running customer operations related transactions smoothly.
Telemedia has got the experienced customer service management and has hired and trained the skilled workforce to ensure that the service provided is meeting and exceeding partners expectations
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Customer Operations Outsourcing |
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Latest service/ business introduced to the markets by
Telemedia
and since we have always aimed at providing top-notch services and unparalleled quality; deciding to start up a customer operations outsourcing business has been thoroughly studied.
We have taken into account the success and good reputation we have achieved throughout the years. Hence, when a project is assigned by a business partner, we never compromise on quality and
Telemedia’s
approach will always be qualitative rather than quantitative.
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Outsourcing impact on your business |
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Outsourcing your business enables your company to: |
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- Handle customer contacts
professionally and intelligently
- Avoid large Capital Investment
as well as administrative and maintenance hassles
- Have a full control
over the call center’s capacity to respond to events such as marketing campaigns, surveys, debt collection, and information updates…etc.
- Reduce the operational expenses
through economies of scale and call center specialization
- Focus on your core business:
setting up a call centerrequires management and administration needs and obligations that distract the company from its core line of business
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Vision
Mission
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